Refund and Cancellation Policy
This Refund and Cancellation Policy outlines the terms and conditions regarding refunds and cancellations for products purchased from Maxwell Meters ("we," "our," or "us") through our e-commerce website [www.maxwellmeters.com] ("Website"). By placing an order on our Website, you agree to comply with the terms set forth in this policy.
1. Refund Policy:
a. We strive to provide high-quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, you may be eligible for a refund under the following conditions:
i. Damaged or Defective Products: If you receive a product that is damaged or defective, please contact our customer service team within 3 Days of receiving the item. We will provide instructions on how to return the product for a refund or replacement.
ii. Incorrect Product: If you receive the wrong product or an item that does not match the description on our Website, please contact our customer service team within 3 Days of receiving the item. We will arrange for the correct product to be shipped to you or issue a refund.
iii. Dissatisfaction: If you are dissatisfied with your purchase for any reason other than those mentioned above, you may request a refund within 3 Days of receiving the item. To be eligible for a refund, the product must be returned in its original condition and packaging, with all tags and labels intact. Return shipping costs are the responsibility of the customer.
b. Refunds will be processed within 3 Days of receiving the returned item. The refund will be issued to the original payment method used for the purchase.
2. Cancellation Policy:
a. You may cancel your order for a full refund if it has not yet been processed for shipment. To cancel an order, please contact our customer service team as soon as possible with your order number.
b. If your order has already been processed for shipment, you may still cancel the order, but you may be subject to a restocking fee. The restocking fee will be deducted from your refund amount.
3. Contact Us:
If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at:
Maxwell Meters
Effective Date: This Refund and Cancellation Policy was last updated on 19-02-2024.